Terms & Conditions

£100 minimum for opening &; carriage paid orders.
£50 minimum for reorders.

Orders can be made by phone, fax or email:

Tel: +44(0) 333 123 0101
Fax: +44(0) 333 123 0201
Email: hello@lagomdesign.co.uk

Payment can be made by prepaid check, BACS, CHAPS, credit card (Visa or Mastercard) or Paypal. By default, all payments are processed at the time of shipment. Please inquire if you’re interested in being approved for 30 day terms (existing customers only). Late payments incur a late fee of 5% per month.


Our typical turnaround time is 3-5 days, however turnaround times may vary. Please contact us regarding your delivery date. Holiday Orders - Holiday orders ship by a specified date each season.


All shipping costs are charged at time of shipment and will be included on your final invoice.

Our carriers are as follows:

UK Orders –– Fedex Ground.
International Orders –– DHL Priority.

Please notify us of any time sensitive orders. Expedited shipping is available at an additional cost. Lagom Design is not responsible for any carrier delays. All orders ship from our warehouse in Cambridge.


We ask that all cancellations or changes to your order be submitted by phone, fax, or email within 24 hours of placing the order. Any reductions to your order or cancellations not reported within 24 hours will be issued a restocking fee for up to 10% of the total deducted from your order. Returns or incorrectly shipped merchandise must be reported by phone, fax, or email within 5 days of receipt, and returns or exchanges must be postmarked within 5 days of reporting. All merchandise must be returned unopened, unused, and in its original packaging.


Occasionally certain products may be out of stock. You will be notified of any items that are back ordered and, if directed, we will proceed to ship all items in stock from your order. Once an item is back in stock we will ship it out immediately unless directed otherwise.


Questions about the Terms of Service should be sent to us at hello@lagomdesign.co.uk.
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